Shipping policy
SHIPPING OPTIONS AND RATES
All domestic and international packages are shipped via the local shipping carrier in the respective country. We now offer free 5-10 day domestic and international shipping on all orders. This shipping discount is automatically applied at checkout.
Please allow 2 - 3 business days after placing your order for processing.
- Standard Shipping for all domestic and international orders (5-10 days) - $0
Delivery times are quoted in business days for metro areas only and are estimates. Such estimates are not contractual commitments.
Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.
TO THE EXTENT PERMITTED BY LAW, LIMMIFIT WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES TO THE CUSTOMER OR ANY THIRD PARTY FOR FAILING TO MEET A DELIVERY ESTIMATE.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).
We make every effort to ship all orders received by 12pm EDT on the same day. Orders placed after 12pm EDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched. You can also select to receive updates via SMS at checkout after you place your order.
TRACK YOUR ORDER
You can quickly and easily track the progress of your shipped order following the link in the order confirmation email. This link is also located in the footer at the bottom of any page.
MULTIPLE ITEM ORDERS
If your order includes several items, they may be sent to you in individual packages from different locations due to our operations at multiple warehouse facilities. If this is the case, you will receive an email notification as soon as each individual item is shipped to you. Each email will include the tracking number for that specific package and you will be able to track the progress of each item using the method outlined in Tracking Your Order, above.
PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in USD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display USD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch centre is closed.
EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us at customer@limmifit.com and we will investigate your delivery on your behalf.
HOW TO CONTACT US
If you have any queries or would like more information about these Terms or any of our Policies, contact our customer service team via customer@limmiit.com
